 Deliver competent, age-specific nursing care in an ambulatory, primary care setting, including performance of treatments/procedures, performance of

waived laboratory procedures, and participation in patient education activities.

 Respond promptly to each incoming call requiring intervention; If call warrants a triage, the caller’s stated symptoms will be assessed to determine the

appropriate level of care required to safely meet the patient’s medical needs. (Emergent, urgent, non-urgent or home care status)

 When appropriate, provide home care instructions using the approved, written guidelines and reference materials;

 Utilize all resources and guidelines at his/her disposal to effectively assess, prioritize, advise, schedule classes or physician appointments, or refer calls

when necessary to the appropriate medical facility, personnel or specialized community service;

 Refer patients to appropriate medical facilities or providers for care, utilizing approved guidelines as indicated by individual patient profiles;

 Thoroughly complete documentation utilizing the appropriate computer software in compliance with the approved policies and procedures;

 Respond to calls, emails, and patient portal inquiries from internal and external sources;

 Communicate scheduling matters with other staff and departments

 Ensure HIPAA compliance with managing of patient information and their electronic health record;

 Escalate issues to the appropriate supervisor for resolution, as deemed necessary; (Administrative matters to Call Center Manager and Clinical/ Medical

matters to Nursing Director;)

 Actively participate in new employee orientation, ongoing in-service programs, staff meetings, continuous quality improvement, and periodic

performance/protocol evaluations and development;

 Supervise subordinate nursing personnel to assure consistent performance in accordance with sound nursing practice and adherence to organizational

policies and procedures.

 Maintain effective and efficient patient flow through the clinic, with emphasis on reduced waiting time, timely accomplishment of health maintenance

activities and improved customer satisfaction.

 Maintain proficiency in the use of pertinent medical equipment.

 Exhibit a professional manner by communicating effectively with fellow employees, providers and patients/families while maintaining confidentiality

regarding patient and personnel issues.

 Participate in regulatory compliance activities clinic wide, including adherence to IHS, AAAHC, and corporate compliance requirements.

 As assigned by the Site Manager, prepare required reports, audits and other measures of clinic performance in an accurate and timely manner. Maintain

required tracking systems accurately, and attend required meetings.

 Perform as liaison between clinic and community outreach functions to ensure quality and continuity of care.

 Contribute to an efficient and effective patient flow during daily operation by:

 Preparing patients and equipment/supplies for various procedures.

 Maintaining current knowledge of front desk procedures to expedite scheduling of patients and completion of appropriate paperwork.

 Participating in visit planning activities to improve health maintenance compliance and customer satisfaction.

 Managing organizational priorities/administrative needs in the absence of the site manager.

 Participate in effective and efficient use of resources by monitoring supply and material inventories and following proper procedure to record and

restock as directed by the Site Manager.

 Assist in maintaining accurate tracking logs and systems for patient care and health maintenance issues.

 Attend required meetings and training sessions and participate in organizational performance improvement activities.

 Refer to the Nursing Procedural Manual, Program Administration Manual, and other established guidelines and protocols as necessary to comply with

this organization’s standards of performance.

 Participate in clinic related health events in the communities served by the corporation.

 Other duties as assigned by the RN Charge Nurse, Director of Nursing, or Call Center Manager.