Portal Info

Patient Portal Frequently Asked Questions

What is a patient portal?

The patient portal is a secure website that allows patients to manage their healthcare and communicate with their healthcare team.

Why activate my patient portal account?

The portal offers many benefits to patients. Patients can view appointments, review prescription medications and communicate directly with their care team. Patients can also access their health records and view visit summaries.

What kind of health records will be accessible through the patient portal?

Patents will have access to their visit summaries, test results, immunization records, prescription medications and appointment history.

What can I do with my health record?

The patient’s health record can easily be viewed, downloaded or shared.

How can I contact my care team through the portal?

You can easily message your care team through the “Messages” tab on the portal. You can send messages and view care team replies through

the message Inbox.

How can I complete health forms?

You can view and complete forms through the “Health Forms” tab on the portal.

How do I create a patient portal account?

Step 1: Provide your email address to our Patient Registration staff to receive your portal enrollment invitation

Step 2: Create a username and password to set up your portal account

Step 3: Log in to view your health record information and connect with your care team

How can I access the patient portal?

Once a patient has enrolled and created a portal account they can access it from our website at www.rsbcihi.org. The portal is also accessible from their enrollment email.

What if I didn’t receive an enrollment invitation?

Please contact the HIM department at your clinic.

Is the patient portal secure?

Yes, the patient portal is HIPAA compliant, which means that your personal information is securely stored and protected by encryption.

What if I forgot my username and/or password?

You can reset your username and/or password by clicking the “forgot username and/or password” link located under the portal sign in button. You

will need to answer your security question to reset your password.

What if I forgot my security question to reset my password?

If you forgot your username and/or password and don’t know the answer to your security question, please contact the HIM department at your clinic.

Where can I get more information?

Patients can contact our HIM, QM or Patient Registration/ Patient Services department at their clinic.